Chaturbate's reply to: Banned account for no reason

Thank you for your feedback, James. Support has confirmed that they have contacted you regarding this issue in ticket #23242444. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
James F Fhy

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Verified Buyer
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Verified Reviewer

Banned account for no reason

Chaturbate - Banned account for no reason

I just purchased coins and my account got banned . I dont know the reason, I wasnt told a reason . I need my account unbanned or return my money.

Loss:
$11

Preferred solution: Unbanned my account or return money used to purchase your coins

Chaturbate's reply to: Tonycock61293 was partially banned

Thank you for your feedback, Cristian. Support has confirmed that they have contacted you regarding this issue in ticket #23245052. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Cristian M Sew

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Verified Reviewer

Tonycock61293 was partially banned

Hello, I am writing to you because my CB account tinycock61293 was banned from some features such as streaming from my camera and I cannot spend my tokens. It was because I didn't know the rules of CB and I pranked a girl with a video on my camera.

Obviously I don't know the man who appears in the video. Yesterday, if it helps, I uploaded my ID again. Could you get my account working normally again?

I apologize for the inconvenience caused and it will not happen again. Greetings.

Preferred solution: My CB account tinycock61293 was banned from some features such as streaming from my camera and I cannot spend my tokens.I apologize for the inconvenience caused and it will not happen again. Could you get my account working normally again?

Chaturbate's reply to: Resolved: My account was banned a few days ago for no reason.

Thank you for your feedback, Gary. Support has confirmed that they have contacted you regarding this issue in ticket #23242444. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Resolved
Ben W.

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Verified Reviewer

Resolved: My account was banned a few days ago for no reason.

Updated by user Mar 14, 2024

Ban removed.

Original review Mar 13, 2024

Sent a support email to restore my account and no response yet. Not impressed.

Essentially stole my tokens.

Username: Nowwhystyle="background-color:

Please help. Thanks.

Loss:
$600

Preferred solution: My account restored.

Chaturbate's reply to: Hacked

Please provide your user name, So that we can provide this to Chaturbate support and have your account reviewed.
Marc F Nfq

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Verified Reviewer
| map-marker Mount Laurel, New Jersey

Hacked

Ex-girlfriend had access to the phone and keeps changing my password and logs me out. Please do something about this because I have tokens on there and I definitely need them

Chaturbate's reply to: Banned account with money in it

Thank you for your feedback, Sigmamedika. Support has confirmed that they have contacted you regarding this issue in ticket #23163791. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Maxime T Esq

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Verified Reviewer
| map-marker Shippagan, New Brunswick

Banned account with money in it

My account has been banned because a 26 years old unverified member bombed my stream probably just to get me banned and have some leverage over me. The same person is now in jail for breaking in my appartment, destroying everything and leaving with about 2500$ worth of electronics, money and other items.

Law enforcement has forbade her to ever contact me again so I will never be able to get her verified to unlock broadcasting on my account.. please there's got to be something that can be done to unlock my account!

Loss:
$90
Pros:
  • Awesome plateform
  • Great amount of traffic
  • Beauyifull people
Cons:
  • Robotic customer assistance litterally no humanity

Preferred solution: I just want to be able to broadcast again and see the people I met and really like, which I can only contact through chaturbate

User's recommendation: Double lock you doors and don't trust women that seem too obsessed about you

Chaturbate's reply to: 402601****

Thank you for your feedback, Gregory. Support has confirmed that they have contacted you regarding this issue in ticket #22755882. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Gregory W Lvy

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Verified Buyer
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Verified Reviewer
| map-marker Ulan-Ude, Far Eastern Federal District

402601****

Chaturbate - 402601****

I have been charged almost 400 on my credit card. I only agree to 40...I was also banned about the same time. I cannot transfer my money out

Loss:
$320

Preferred solution: Full refund

Chaturbate's reply to: Chaturbate - There is no option for negative numbers or Zero

Given that these are issues that have been repeatedly addressed with this individual, we will address them as briefly as possible in order. As the individual is aware, independent broadcasters are free to interact or not interact with whomever they determine. They are independent individuals and under no obligations to anyone.
Serious crimes are never overlooked and each and every violation through the Chaturbate platform that this person has reported has been reviewed and appropriate action taken in line with policies. As noted throughout the Chaturbate Terms, when it comes to illegal conduct we have no tolerance and not only enthusiastically cooperate with law enforcement but report appropriate matters.
At no time has anyone ever suggested that the individual is a member of the Russian mafia.
The catholic priest allegation appears to be new but service uniforms, including clergy attire, are all prohibited. As a general practice if an independent broadcaster violates this policy they are warned and required to update their attire.
Regarding any purported PayPal refund, PayPal is a third party platform and we are not privy to their records. We would note, as this individual has been repeatedly advised, the Chaturbate Terms specifically prohibit off-platform financial transactions and we are unable to assist.
Regarding an email from a purported executive, no executive with Chaturbate has ever emailed this person. It seems appropriate and related to note that this individual previously received a warning in August 2023 for impersonating a Chaturbate team member in chat with other users of the Chaturbate platform.
Richard C Cnb
map-marker Yekaterinburg, Ural Federal District

There is no option for negative numbers or Zero

Chaturbate - There is no option for negative numbers or Zero

After 20 months of research its obvious that that are no rules in place and users prepay for a menu item then hope they receive something and there is no recourse whatsoever if one die not. A model can simply ban the user with no consequences to her.

There will be no refund, There will be no investigation, no questions asked, the users money is gone and he is banned, thanks for playing. Serious crimes are overlooked even when reported and documented. The standard response is: after thorough investigation our team has concluded your allegations are unfounded. Say something Chaturbate, Ill tell what business youre really in.

They had the audacity to accuse me of organizing a hit as a member as a member of the Russian Mafia. Sounded good but the guy is alive and Im not Russian. The model simply cooked up a story to get tokens for Christmas and she admits doing it 4 different times. It gets much better!

Attention Catholic Church. A studio owner dressed up a moderator as a Catholic Priest to help perpetuate a marriage scam, again Chaturbate investigative teams reply, unfounded!! lol haha! The model confessed, the moderator/priest confessed, PayPal forced the studio owner to refund the thousands of dollars but unfounded!!

lol haha. It gets better and the nonsense gets dangerous, with them turning a blind eye to everything as long as it produces a token sale. I even got an executive to say this in an E-mail! We do not care, we just care if we sell tokens.

Call me a liar CB and Ill post that e-mail right here. Its the wild, Wild West.

There should be a congressional investigation or an industry shutdown pending investigation. Anyone wishing to add evidence although I have a book of meticulously documented incidents, or anyone wishing join my legal team please feel free to contact +1(57*)***-****

Loss:
$999999

Preferred solution: All the money I’m entitled to. For them to be fined completely out of business because no oversight will stop them from operating as they do.

User's recommendation: You’re a fool if you spend a dime with, use a different site. One that has a customer service number that is not a fax machine in the storefront of a rundown California strip mall with 4 employees.

Chaturbate's reply to: RECLAMATION POUR TROMPERIE

We apologize for the inconvenience.
We would recommend submitting your request via our support form in our help center.(https://support.chaturbate.com/hc/en-us)
Bernard M Muu

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Verified Reviewer

RECLAMATION POUR TROMPERIE

J'ai dépensé aujourd'hui 330jetons pour shannon_mac coy et les shows devaient être enregistrés dans ma collection . Je n'ai jamais eu le recording et je ne suis pas content car j'ai perdu 330 jetons pour rien.

Preferred solution: Full refund

Chaturbate's reply to: Banned account

Thank you for your feedback, 71wildbill. Support has confirmed that they have contacted you regarding this issue in ticket #23239625. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Billy M Lyp

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Verified Reviewer

Banned account

I have a banned account be nice to the models and customer service. Don't get banned like I did. It is bad

Loss:
$160
Pros:
  • Great cam models

Preferred solution: Reinstated

Chaturbate's reply to: Banned account after buying tokens

Thank you for your feedback, Audreana. Support has confirmed that they have contacted you regarding this issue in ticket #23217985. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Audreana Fpt

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Verified Reviewer
| map-marker East Orange, New Jersey

Banned account after buying tokens

I jus created an account thedevilisreal0666 i added 100usd an get banned as soon as i added the money, chaturbate is just stealing peoples money.. they banned the account an im a first time user..

User's recommendation: Dont ever go to chaturbate

Chaturbate's reply to: 216 in tokens was taken out of my account

We apologize for the inconvenience.
Please provide your user name, so that we can better assist you.
CincysBillDozer

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Verified Buyer
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Verified Reviewer
| map-marker Lynchburg, Ohio

216 in tokens was taken out of my account

Chaturbate - 216 in tokens was taken out of my account
Chaturbate - 216 in tokens was taken out of my account - Image 2
Chaturbate - 216 in tokens was taken out of my account - Image 3

Well I at least got my account back as well as the recording of my private party so IMO CHATURBATE SQUARED UP WITH ME 100%go for it just be careful

Chaturbate's reply to: Chaturbate - Getting the runaround!!!

Thank you for your feedback, Stephanie. Support has confirmed that they have contacted you regarding this issue in ticket #23219410. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Stephanie S Fhi

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Verified Reviewer

Getting the runaround!!!

First, it starts off with not being paid for last month or this month after doing the proper identification and W9 form. Then getting my account suspended because they said one of my broadcasters was not age identified and they both were.

To have my account hacked the same night and locked out and cant fix any of these problems. Because you have to send an email to them to change your password which they dont respond back to. They just keep sending the same email about the one person they said wasnt age identified. How can you send them anything when they dont let you back into your account I've sent numerous emails since Sunday trying to fix this problem and still havent had it fixed.

I am so mad that somebody in their late 40s is having problems with age identification, having their account hacked and cant get back on to fix any of these problems. So I can get paid. This is past ridiculous!!!

Especially since Ive been using this site for many years. Im still waiting on $700 worth of income I still havent received.

Loss:
$676
Pros:
  • Was making money
Cons:
  • No customer service
  • Age verification process

Preferred solution: I just want back on my account so I’m able to broadcast and paid the money I’m owed.

User's recommendation: If you want to do this, I would choose another site!!!time

Chaturbate's reply to: My account is banned

Thank you for your feedback, Karim. Support has confirmed that they have contacted you regarding this issue in ticket #23223108. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Karim A Vkg

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Verified Reviewer

My account is banned

My account is banned i cotact support member team whit no respond

I wanna my money for token back right now

Preferred solution: Full refund

User's recommendation: ***

Chaturbate's reply to: Brodcast ban

Thank you for your feedback, Matt. Support has confirmed that they have contacted you regarding this issue in ticket 23219449. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Matt C Kag

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Verified Reviewer

Brodcast ban

Yall didnt help me at all. Zero.

No answers not one. I pay a lot of money on chaturbate and now my favorite thing to do is gone with no reason telling me why or what happened .

I paid for an EXPENSIVE TOKEN PACKAGE LESS THEN 48 hours ago

Username TxMatt9558

Email collinsmatt54@***.com

Please help me. When I called i couldnt understand her accent and she was rude to me.

Loss:
$300

Preferred solution: My broadcast not to be banned

Chaturbate's reply to: Resolved: Tying to resolve an issue

Thank you for your feedback, Jerry. Support has confirmed that they have contacted you regarding this issue in ticket #23204640. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.
Resolved
Jerry S Jvk

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Verified Reviewer

Resolved: Tying to resolve an issue

IMy Chaturbate account has been banned I am trying to get the issue resolved. i am getting no response. Surely there is someone available to help

Preferred solution: unbanned.. or reimbursed for over 3000 tokens

Contact Information

Website:
chaturbate.com
Mailing Address:
23615 El Toro Rd #X344
Lake Forest, California 92630
United States
Phone:
(877) 338-7047
Contact Chaturbate Customer Service

Latest Question

My username is cashMasterzobistone was banned in February 20th or so No response, from the system or anything. Been a broadcaster for many years. Really hoping it can be resolved.

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