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sam r Bbm
Verified Reviewer

Account banned

With Company Response

I wrote a message bout my issue i send a last message last 9months ago or 10months and I haven’t received a single message from chaturbate support, I hope u read and consider my apology and I’m telling a truth about my story I’m from Philippines, this is my username sofia_lovee260335. Someone just report me without knowing what my situation they slandered me, for no reason I broadcast happily fighting in fair making my viewers satisfy with my live.

Since I start working this site, it’s really helpful for me and my family coz we came from a very poor family I have 11 sibling that i supposed to help with school and daily needs my father died and my mother is now weak. And I discover this site it change my life for a few months help my sibling my mother i buy him a good meds for her health to boost her strength.

Until in just 1 reason that I didn’t even commit a mistake our life came back to what was our life before struggling with daily life. I was banned because someone use my gmail I didn’t know, I hope u read my message and consider my apology and lift my account banned, I will take Any suspension even if takes it a months I do anything request I’m open to send a proof of my case that I didn’t commit chaturbate already analyzing my account and there’s no any commit mistake that I made.

0
1 comment
Chaturbate S
Response

Thank you for your feedback, Sam. Support has confirmed that they have contacted you regarding this issue in ticket 24451115. If you need additional assistance, please don't hesitate to contact support@chaturbate.com.

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Lundon Zjf
Verified Reviewer

Curious about lying

With Company Response

I have been viewing CB for years, and I feel like I’m getting screwed, and not in a good way. I like to watch men *** in pvt.

I’m fine with paying the per minute charge and okay with paying what the models ask for on top of that. Often though, the models agree and I’m on the hook for hundreds of tokens. The models collected t my tokens but often don’t do what I Pay them for, or do nothing. With the exception of giving a thumbs down (before the model blocks me) and there’s no recourse, just frustration and loss of a *** of tokens.

Wtf men? If you can’t shoot, you end the call and I’m not paying you for 20 minutes of your extorting tokens.

Is there any real recourse? After all, I’m the one that’s paying you to screw me ou of tokens.

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1 comment
Chaturbate S
Response

After review, we did not find a ticket number connected to your email. For further assistance, please write to us at support@chaturbate.com.

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Ejay P
Verified Reviewer

Account banned

With Company Response

My account was banned since last month and i have reached out to support but have yet to receive a reply. Don't know why i was banned as there was no warning or explanation.

:( any help would be great. username is ejayph619

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1 comment
Chaturbate S
Response

Thank you for your feedback, Ejay. Support has confirmed that they have contacted you regarding this issue in ticket 25143020. If you need additional assistance, please don't hesitate to contact support@chaturbate.com.

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Jarrod B Wpg
Verified Reviewer

Broadcast Banned

With Company Response

My wife’s ID had expired and we did not know. In the middle of a broadcast it banned us.

We have since uploaded ID and says we are both verified and ready to stream but account has still been banned for 2 days.

I have had zero response to my support ticket submitted. We need to stream tonight.

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1 comment
Chaturbate S
Response

Thank you for your feedback, Jarrod. Support has confirmed that they have contacted you regarding this issue in ticket 25129881. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.

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Driving w
Verified Reviewer

Model passed away

With Company Response

I want chaturbate to remove two profile of a model who pass passed away on may 30 2025.

0
1 comment
Chaturbate S
Response

After review, we did not find a ticket number connected to your email. For further assistance, please write to us at support@chaturbate.com.

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Jeffry Vam
Verified Reviewer

My photos are used on the account of another model, can I find out by the rules if it's in Chaturbate?

With Company Response

I really hope that my email will reach its destination. I am not already working on chaturbate, but the studio has access to my account and my photos.

I worked on the model's account for 2 days about 2 weeks ago, after which, due to unfair circumstances, I resigned and am no longer working with them, but I do not have access to my accounts, and my photos are being duplicated on another model's account, and they are not being deleted in order to promote the other model's account because I had my own audience. The audience is waiting in hope that they will see me again, and the studio is making money from it and deceiving and misleading the participants in every possible way.

I ask you to remove my photos from the profile. I can provide all the evidence that it is really me Username of another model: emilyhewell My username: gwendolyndrews

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1 comment
Chaturbate S
Response

After review, we did not find a ticket number connected to your email. For further assistance, please write to us at support@chaturbate.com.

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Aaron Jones
Verified Reviewer

Account Banned

With Company Response

Hi, my account was banned yesterday early in the morning and I'm not sure why. I was just watching a stream and randomly got the message, "you may have violated our terms".

I only had like 48 tokens I don't even care about that I would just like my account to be deleted at this point. The username is Thickdrip691

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1 comment
Chaturbate S
Response

Thank you for your feedback, Aaron. Support has confirmed that they have contacted you regarding this issue in ticket 25096271. If you need additional assistance, please don't hesitate to contact support@chaturbate.com.

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Montae Gzt
Verified Reviewer

Account banned

With Company Response

Open my account please I don’t do nothing wrong so be nice an open my account

0
1 comment
Chaturbate S
Response

After review, we did not find a ticket number connected to your email. For further assistance, please write to us at support@chaturbate.com.

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Samhitha Hij
Verified Reviewer

Tiltás fellebbezés

With Company Response

Jónapot! Miért tiltottak le?

Szeretnek fellebbezni, mert nem követtem el azt amit írtak nekem . Köszönöm , LunaRose16

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1 comment
Chaturbate S
Response

Thank you for your feedback, Samhitha. Support has confirmed that they have contacted you regarding this issue in ticket 25053893. If you need additional assistance, please don't hesitate to contact support@chaturbate.com.

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Josslyn Tat

Why was my broadcast suspended

With Company Response

Suddenly I was suspended from broadcasting. Any chance anyone knows why

0
1 comment
Chaturbate S
Response

Thank you for writing in. To help us further assist you, please provide us with your username. If you have sent a ticket to support, please provide us with the last 5 digits of the ticket number.

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Aguocha O
Verified Reviewer

Makeing phone calls

With Company Response

Can a broadcaster make a phone calls to with fans?

0
1 comment
Chaturbate S
Response

Thank you for writing in. To help us further assist you, please provide us with your username. If you have sent a ticket to support, please provide us with the last 5 digits of the ticket number.

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GlowingPassionFlower C
Verified Reviewer

Chaturbate question

With Company Response

Hey i never used chaturbate before, but I wanted to start and want to buy tokens, but I I wanted to know if when I buy the 100, 400 or 1000 tokens, if these are one off payments or if I am paying for a monthly contract and this is a monthly payment ? thanks

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1 comment
Chaturbate S
Response

Thank you for your email. Using a credit or debit card is the easiest and fastest way to purchase tokens on Chaturbate. When you click “Get More” in the box next to your token amount while logged in, you will see that Credit Card is the first option. We accept Visa, MasterCard, and Discover. With that said, we also offer the ability to purchase tokens via cryptocurrency, bank wire or money order. Let us know if you'd like more information on any of those payment options. Please see the link below for instructions on other methods to purchase tokens: https://support.chaturbate.com/hc/en-us/articles/360036511091-How-do-I-buy-tokens Please note that token purchases are one-time payments.

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Shirell Vji
Verified Reviewer

I've been verified for more than 4 years and now I can not broadcast.

With Company Response

When I click broadcast myself the age verified page pulls up. "GOT IT" at the bottom of the page stays gray and never turns orange.

I can not click on it.

It says I'm verified. And I can not broadcast.

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1 comment
Chaturbate S
Response

Thank you for your feedback, Shirell. Support has confirmed that they have contacted you regarding this issue in ticket 25063119. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.

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Samhitha Hij
Verified Reviewer

Tiltás kérdezés

With Company Response

Jónapot! Miért tiltottak le?

Hónapok óta nem kapok választ. LunaRose16

0
1 comment
Chaturbate S
Response

Köszönjük a visszajelzését, Samhitha. Az ügyfélszolgálat megerősítette, hogy felvették Önnel a kapcsolatot a 25049010-es jegyszámú problémával kapcsolatban. Ha további segítségre van szüksége, kérjük, forduljon bizalommal a support@chaturbate.com címhez.

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GoddessJaylaStar
Verified Reviewer

Banned and Haven’t received Payment

With Company Response

I was banned a few days ago, and I emailed them plenty of times wondering why they banned me and where is my payout? But no one has gotten in touch with me. I am very concerned considering I need my payout.

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1 comment
Chaturbate S
Response

Thank you for your feedback, Jessica. Support has confirmed that they have contacted you regarding this issue in ticket 25044093. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.

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Rochel G Xav
Verified Reviewer

Sepa euro payment

With Company Response

I still haven’t received send by December 4 until now not yet please help.

0
1 comment
Chaturbate S
Response

Thank you for writing in. To help us assist you further, please provide us with your Chaturbate username. If you have already sent a ticket to support, please provide us with the last five digits of the ticket number.

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Burk Wdn
Verified Reviewer

Banned account

With Company Response

My account was banned since 2 weeks ago I wrote an email but haven't received a response. My username is... Joycc1, please help look into it I remain attentive to any help, thank you.

0
1 comment
Chaturbate S
Response

Thank you for your feedback, Wdn. Support has confirmed that they have contacted you regarding this issue in ticket 25011032. If you need additional assistance, please don't hesitate to contact support@chaturbate.com.

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Rochella Bgw
Verified Reviewer

banned account

With Company Response

My account, username: 1onlyyou1, has been banned. I've sent several emails asking why, but haven't received a response.

1
1 comment
Chaturbate S
Response

Thank you for your feedback, Rochella. Support has confirmed that they have contacted you regarding this issue in ticket 24980861. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.

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Nickole Dav
Verified Reviewer

My account has been banned

With Company Response

Hello, my name is Darwin Stiven. My account was banned a week and a half ago.

I wrote an email but haven't received a response.

My username is... Evelynfox_xx I remain attentive to any help, thank you.

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1 comment
Chaturbate S
Response

Thank you for your feedback, Nickole. Support has confirmed that they have contacted you regarding this issue in ticket 24984010. If you need additional assistance, please don't hesitate to reach out to support@chaturbate.com.

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Nancey Nyv
Verified Reviewer

My webcam account was banned from 2-3 weeks and I didn’t get a response letter from them

With Company Response

Good afternoon! Dear chaturbate technical support.

We received a ban on the account and would like to know the reason for the blocking. Emillycutemurr Person code: BQK998

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1 comment
Chaturbate S
Response

Thank you for your feedback, Nancey. Support has confirmed that they have contacted you regarding this issue in ticket 24940757. If you need additional assistance, please don't hesitate to contact support@chaturbate.com.

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